Safety and effective communication are what the hospitality sector has always valued. Keep your guests employees safe and in constant communication with COMRAD TEAM solutions by Alait company. Alait helps achieve this with simple and reliable Push-to-Talk communication, task management and emergency alerting functions of COMRAD TEAM system. .
In large and busy hotels and resorts, it is essential to have permanent, effective and reliable communication among the security staff, the housekeeping crew, room service, restaurants staff and the management team. COMRAD TEAM system gives broad functionality including Voice Communication (Push-To-Talk), Video by Demand, Dispatching, outdoor and indoor localization capabilities help pinpoint the exact locations of all the connected devices to ensure that your organization keeps everything under control.
In addition to regular voice and messaging communication features, the solution offers emergency alerting in case of unforeseen incidents. As regards routine activity, the integrated Task Management subsystem lets you organize your employees into teams, assign multitask tickets and control the progress of their fulfilment in real-time.
Modern hotel is multilevel building with big number of living rooms, restaurants and kitchen, own shopping center, SPA and sport center, parking area and other facilities. They typically include own cars for guests pickup from and to airport and transportation to other interesting places to visit. Thousands of guests stay in big hotel each year and hundreds of employees work daily to provide an ideal service to the visitors. Many of these resorts are so large, they can be compared to municipality in terms of operational staff and complexity – departments are normally in constant movement, from security and engineering to housekeeping and room service, and they all must communicate with each other in a prompt and efficient way. Another top priority is the safety of guests and staff. The hotel or resort that is seeking to build or upgrade their communication network, will find COMRAD TEAM solution has a number of features to strengthen hotel safety and security.
CHALLENGES
Modern hotel is multilevel building with big number of living rooms, restaurants and kitchen, own shopping center, SPA and sport center, parking area and other facilities.
In large and busy hotel, it is essential to have permanent, effective and reliable communication between the security staff, the room service, housekeeping personnel with the management team. Previously, teams relied on individual communication between users which took time and was inefficient. When something needed specific attention, fixing took more time than necessary. In many occasions, calls were unsuccessful, and valuable time was lost in finding a way to overcome the critical situation or emergency. Alait’s group communication via its Push-to-Talk (PTT) COMRAD TEAM system allows instant communication amongst all relevant parties. This is critical for constant contact with each other for regular operations, emergency situation and security purposes.
SOLUTION
Alait’s COMRAD TEAM and COMRAD TASK are modern IT-Solutions that deliver advanced communication capabilities to allow all users to instantly communicate via Push-to-Talk (PTT) across different groups and organizations. It is also extremely useful for the security staff by providing an emergency alerting system in case of an incident. At its simplest, almost any smartphone or tablet can be used as subscriber terminal in COMRAD TEAM system. But we recommend to use smartphones and tablets with dedicated PTT Button and Emergency Button.. When an Emergency button is pushed, the device will send an alert to the Dispatcher or security department. This ensures that any personnel with the COMRAD TEAM application now has emergency alerting capabilities, avoiding the need to provide single-purpose radios or other devices to users. 3G/LTE Cellular Operator network or Hotel own Wi-Fi network can be used for COMRAD TEAM subscribers access which insure staff connection in all hotel rooms and territory as well as cars connection outside the hotel. Using the sensors within the phones, different types of alerts can be sent when the security staff needs it; outdoor and Indoor Localization can transmit the exact location of all connected devices. The Geofencing and Tracking functions allows the management and security staff to control routes. QR Code, BLE or NFC chip scanning in COMRAD TASK subsystem lets control defined Tickets fulfilment by technical staff.
COMRAD TEAM Dispatcher application provides additional capabilities. It is a full-featured dispatch, command and control center. It can transmit Push-to-Talk (PTT) messages and data to individual users, create and track tasks, provide voice recording, monitoring indoor/outdoor positioning and manage all staff activity in the hotel.
COMRAD TEAM is simple, easy to deploy and cost effective solution for Hotel security and efficiency improvement. Alait’s COMRAD TEAM and COMRAD TASK solutions leverage the hotel investment in Wi-Fi and hardware devices to provide an over-the-top application that suits the needs of a number of different groups within the facility. CMRAD TEAM and COMRAD TASK are ideal for the unique and challenging communication needs of hotels and resorts. COMRAD TEAM and COMRAD TASK can be easily integrated with other IT solutions implemented in the hotel.